Privacy Policy

Privacy Policy

At Epik Ridez, your privacy matters to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, contact us, or make a purchase.

1. Information We Collect

We may collect basic personal information such as your name, phone number, email address, and details related to your purchases or service requests. This information is gathered only when you voluntarily provide it to us—whether online, in-store, or over the phone.

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To fulfill your orders and provide our products or services

• To contact you about your purchases, appointments, or inquiries

• To remind you of upcoming or recommended bicycle tune-ups and maintenance services

• To improve your experience with our shop and site

We do not use your information for unsolicited marketing, and we do not collect sensitive personal data such as payment card details through our website.

3. No Selling or Sharing of Data

We want to be absolutely clear: we do not sell, rent, trade, or share your personal information with third parties for any marketing purposes. Your information stays with us and is used only to support your relationship with Epik Ridez.

4. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. This includes limiting access to customer information and using secure systems for communication and storage.

5. Your Rights

You may contact us at any time to:

• Ask what information we have on file

• Request corrections or updates to your information

• Request to be removed from reminder or notification lists

We will honor your preferences and respond promptly to any requests.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or the law. Any updates will be posted on this page and become effective immediately upon posting.

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If you have any questions or concerns about how your data is handled, please don’t hesitate to contact us directly. We're here to help and keep your trust intact—because that matters to us just as much as your bike running smooth.